Ingrid’s Haven is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

Ingrid’s Haven complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern how personal information is collected, used, disclosed, stored, secured, and disposed of.

A copy of the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

What Is Personal Information and Why Do We Collect It?

Personal information is information or an opinion that identifies an individual. This may include, but is not limited to:

• Name

• Address

• Email address

• Telephone number

We collect personal information in a number of ways, including through:

• Correspondence (written or electronic)

• Telephone and email communication

• Our website: www.ingridshaven.net.au

• Cookies used to improve website functionality and user experience

Personal information is collected for the primary purpose of providing our services, responding to enquiries, processing adoptions or donations, and communicating with you.

You may opt out of mailing or marketing communications at any time by contacting us in writing.
 

Sensitive Information

Sensitive information is defined in the Privacy Act and includes information or opinions about an individual’s:

• Racial or ethnic origin

• Political opinions or associations

• Religious or philosophical beliefs

• Trade union or professional membership

• Criminal record

• Health information

Ingrid’s Haven will only collect and use sensitive information:

• For the primary purpose for which it was obtained

• For a directly related secondary purpose

• With your consent; or

• Where required or authorised by law
   

Third Parties

Personal information is collected directly from you. Ingrid’s Haven does not sell, trade, or share your personal information with third parties without your express written (including emailed) consent, except where required or authorised by law.
 

Disclosure of Personal Information

Your personal information may be disclosed:

• Where you have consented to the disclosure; or

• Where disclosure is required or authorised by law
   

Security of Personal Information

Ingrid’s Haven takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely, and our website is hosted by Wix.com, which provides secure data storage and infrastructure.
 

Access to Your Personal Information

You may request access to the personal information we hold about you and request corrections if necessary, subject to certain legal exceptions.

To request access, please contact Ingrid’s Haven in writing. We do not charge a fee for access requests, however an administrative fee may apply if a copy of your personal information is required.

To protect your privacy, we may require identification before releasing information.
 

Privacy Policy Enquiries & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact Ingrid’s Haven in writing. We take privacy concerns seriously and will respond promptly.